Support
How can we help?
Answers to the most common questions, and a real person at the other end of the email if you need one.
Subscriptions and purchases
Restore a purchase
- Open Sigilock and go to Settings.
- Tap Restore purchases while signed in to the Apple ID or Google account you used to subscribe.
- Your plan comes back on this phone. Restoring is free and never charges you again.
Manage or cancel
Subscriptions are handled by Apple and Google, so you manage them in your store account. Cancel at least 24 hours before the period ends to avoid the next renewal; you keep access until the end of the time you paid for.
- iPhone: open Settings, tap your name, then Subscriptions, or go to your App Store subscriptions.
- Android: open the Play Store, tap your profile, then Payments & subscriptions, or go to your Google Play subscriptions.
Refunds
Apple and Google process payments and refunds. Request one from Apple at reportaproblem.apple.com, or follow Google’s Google Play refund guide.
Recovery
I forgot my sigil
On the lock screen, tap Use your recovery phrase and enter the 12 words you saved when you created the vault. Sigilock opens the vault and asks you to draw a new sigil.
I lost my recovery phrase
If you can still open the vault with your sigil, you can view the phrase again in the vault’s settings after drawing your sigil once more. Write it down and keep it somewhere safe.
If both the sigil and the recovery phrase are lost, that vault can’t be opened by anyone, us included. There is no master key. It’s the price of real privacy, so please keep your phrase safe.
Moving to a new phone
Your vault is stored only on your phone. On iPhone, an iCloud backup or Quick Start transfer carries the encrypted vault to your new iPhone. Your sigil won’t work there, because the secret it depends on never leaves the old phone, so open the vault with your recovery phrase and draw a new sigil.
Moving between Android phones, or between iPhone and Android, doesn’t carry vaults over yet. Encrypted backup to your own iCloud or Google Drive is on the way. Until then, export what you need before you switch. Your plan moves with you: tap Restore purchases on the new phone.
Security and vulnerability reports
Found a security issue? Send us a security report with the steps to reproduce it, and please give us reasonable time to fix it before disclosing it publicly. Our security.txt has the details, and the security design explains how Sigilock works.
More questions
Can you reset my sigil or open my vault for me?
No. We never have your patterns, your recovery phrases or your keys, so nobody at Sigilock can open, reset or recover a vault. Your recovery phrase is the only way back in.
I opened my duress vault by accident. What now?
Your other vaults are safe but their patterns were removed from this phone. Open each one with its recovery phrase, then draw a new sigil for it.
Why does the paywall appear when I add a photo?
Adding new items needs an active plan. If your subscription ended, you can still open, view and export everything already in your vault. Tap Restore purchases if you already paid.
Does Sigilock work without an internet connection?
Yes. Your vaults open and work fully offline. A connection is only used to buy or restore a plan.
How do I delete everything?
Delete a vault from its settings, or uninstall Sigilock to erase all of its data on that phone. There is no account to close. To have your purchase records removed from RevenueCat, send us a privacy request through the contact page.